===========================================================================
ICEWIND DALE: HEART OF WINTER (tm)
Readme and Manual Addendum
===========================================================================

Version 1.42 - June 15, 2001

CONTENTS
1.  Trials of the Luremaster
2.  Getting Started
3.  Manual Addendum and Corrections
4.  Troubleshooting Information
5.  Interplay Customer Service Information (USA Only)
6.  Customer Service Information for all Other Countries
7.  Patch/Version Information
8.  Legal Information

===========================================================================
1.  TRIALS OF THE LUREMASTER

    Greetings adventurer!

    Congratulations on your successful download of the 'Trials of the
    Luremaster' dungeon pack for Heart of Winter.

    This mini-expansion adds directly into your Heart of Winter installation
    and will unlock a brand new adventure, one that takes you on a journey
    to the ruins of a forgotten castle in search of a lost artifact and the
    promise of great treasure.

    It requires both Icewind Dale and Heart of Winter to be installed, and
    will add an additional 115MB to your current installation.  Included
    in this pack are monsters new to the Icewind Dale series of games, new 
    items, puzzles, traps, and much more.

    Make haste to the Whistling Gallows in Lonelywood, friend... For your 
    journey starts there...


===========================================================================
2.  GETTING STARTED

2a. System Requirements

   Required:
     Pentium II (or compatible) 233 MHz
     32 MB RAM
     Windows 95 with DirectX 7.0 or later
     600 MB of Hard Drive Space (add'l 200 for Heart of Winter)
     4X or faster CD-ROM
     DirectX Certified Video Card with at least 4 MB of video RAM
     DirectX Certified Sound Card
     Keyboard, Mouse

   Recommended:
     Pentium II (or compatible) 266 MHz
     64 MB RAM
     900 MB (or more) of Hard Drive Space (add'l 600MB for Heart of Winter)
     8X (or faster) CD-ROM

   NOTE: For multiplayer gameplay, it is highly recommended that you
   install Heart of Winter using the 'Full' installation option.

   2MB vs 4MB+ Video Cards:
   While you can still run Icewind Dale with a 2MB video card, we
   recommend against it - performance will be very poor.   We do not
   support 2MB cards in an official capacity.  Icewind Dale requires a
   4MB card and we recommend that you obtain the latest DirectX drivers
   for your video card, direct from the company that makes your card.

   WINDOWS NT 4.0 / WINDOWS 2000:
   Although Windows NT 4.0 and Windows 2000 are not supported in an
   official capacity, Icewind Dale can be run correctly under Windows NT
   4.0 if the following conditions are met: You will need at least 64 MB
   of RAM and for Windows NT 4.0 users, you must have Service Pack 3 or
   later installed. If you wish to run multiplayer, then Service Pack 4
   is required. Slow downs during gameplay have been reported under NT as
   well as various sound problems. If you do not have Administrator rights
   on your system, the option to install MPlayer will not appear during
   the installation of Icewind Dale. If you wish to install MPlayer,
   please run the "MPlayerInstaller.exe" file located in the folder named
   MPlayer on the Icewind Dale CD1.

   If you experience trouble with sound in Windows NT, you can enable
   the option "Windows NT Smooth Sound" in the Config program, which
   should yield better results.  This feature is not useful under any
   OS except Windows NT 4.0.

2b. Installation

   TRIALS OF THE LUREMASTER

   Trials of the Luremaster requires that both Icewind Dale and the Heart
   of Winter expansion pack be installed on your system.

   To install, simply double-click the downloaded file, and you will be
   presented with a series of screens which guide you through the
   installation.


   HEART OF WINTER

   NOTE:  Heart of Winter requires the original Icewind Dale to be installed
   on your system.  If it is not installed, please see instructions below for
   installing it.

   Once Icewind Dale has been installed, insert the "Heart of Winter" disc
   into your CD-ROM drive.  See the Heart of Winter manual on page 4 for more
   details.

   Please note: If you uninstall Heart of Winter, you will also uninstall
   Icewind Dale.  Your saved games are not uninstalled however.


   ICEWIND DALE

   Insert the CD-ROM labeled Icewind Dale Disc 1 into your CD-ROM drive
   and follow the onscreen instructions.  If your autorun is disabled,
   find the AUTORUN.EXE application in the root of Disc 1 and double
   click to launch the Installer.

   After installing Icewind Dale, you will have options for installing
   DirectX 7.0.

   If you do not have DirectX installed, or have a version older than 7.0,
   install DirectX 7.0 when prompted during the installation process.
   If you obtain a newer version of DirectX, it is recommended that you
   use the newer version.

   Icewind Dale uses a virtual memory caching system which makes use of
   extra hard drive space when system memory is low.  You should regularly
   defragment your hard drive, as fragmentation can result in poor
   performance.

2c. Electronic Registration

   Please take a few moments to fill out the Electronic Registration for
   Icewind Dale.  Your feedback will make you eligible for special offers
   and promotions, and it also provides us with information we need in
   order to make better games.  We'd appreciate your time.

2d. Running Icewind Dale

   If you use the default installation settings for Icewind Dale, it will
   be installed in a 'Black Isle' Program Group in your Start menu.

2e. Icewind Dale Config

   The Icewind Dale Config program will be located in your program group.
   This application will allow you to set the various hotkeys for the
   game as well as set up several other options.

   The config program has been rewritten for Heart of Winter.

   The various options are contained within four tabs:

     General:  You can set the Difficulty level and modify program
               options based on the hardware in your computer system to
               achieve optimal gameplay.

     Game:     You can modify many of program and game options on this screen.
               Simply hover the mouse pointer over the option, and help will
               be displayed in the box at the bottom of the program.

     Keyboard: You can modify the default hotkeys on this screen.  Hotkeys are
               broken out into several groups, which can be selected along the
               left hand side.  The right hand side will update with hotkeys
               that are relevant to the currently selected group.

     Graphics: This screen allows you to customize graphics options in the
               game, from setting the resolution, to enabling 3D mode, to
               modifying specific graphic features to help optimize gameplay.



2f. Icewind Dale Web Page

   If there is anything that you are having problems with or cannot find in
   the manual, stop by the Icewind Dale Web Page at
   http://www.interplay.com/icewind.  Aside from cool game materials and
   errata, you may be able to find an answer for whatever question you
   might have.

2g. Icewind Dale on GameSpy and MPlayer

   Icewind Dale and Heart of Winter are available for online play via the
   GameSpy Arcade multiplayer matching service.  For more details, please
   check out GameSpy Arcade's website at http://www.gamespyarcade.com.
   Recently, MPlayer was purchased by GameSpy, and at the time of this
   writing, it is unknown if Heart of Winter will be available for play via
   MPlayer.  Details will be made known via our website, or via GameSpy
   Arcade's as they are available.

===========================================================================
3.  MANUAL ADDENDA and CORRECTIONS

3a. Additional Credits

    TRIALS OF THE LUREMASTER

    Production	                         Design
    Darren Monahan                       Steve Bokkes
    Kevin Osburn                         John Deiley
    Fred Hatch
    
    Programming                          Artwork
    Jake Devore                          Pete Meihuizen
    Tom French                           Aaron Brown
    Rich Finegan                         John Dickenson
    Darren Monahan                       Jason Manley
                                         Dave Pursley

    Technical Design                     Installer Programming
    Scott Everts                         Danien Chee
    Dave Hendee

    Audio                                QA [Black Isle]    
    Charles Deenen                       Henry Lee                            
    Rebecca Hanck                        John Kirkland                        
    Stephen Miller
    Frank Szick

    Special thanks to Chris Avellone, J.E. Sawyer, Terry Spier, Bernie 
    Weir, the Black Isle family and Alan and everyone at BioWare for 
    their invaluable assistance.

    Extra special thanks to Elvis, Wimpodite, Cornholio, Stephen Amber,
    The Jester, Mhordak and everyone else for their item contributions.


    HEART OF WINTER

      QUALITY ASSURANCE

        QA Localization Testers
        Kevin Yee
        Luca Pignataro

        QA Project Supervisors
        Eric Fong
        Damien Evans

        QA Senior Testers
	Jeff Husges
        Kris Giampa

        QA Testers
        Sean Johnson                     Robert Hanson
        Brendan Johnson                  Robert Kyle
        Greg Didieu                      Michelle Elbert
        Matt Golembiewski                David Peters
        Mark Holtzclaw                   Matt Monaco
        David Farias                     Vince Carino
        Chris Buskirk                    Josh Henk
	Michael Los                      Justin Hamilton
	Greg Baldwin			 Edward Kim
	Jason Perez			 Ralph "Vince" Cole

      LOCALIZATION

        International Product Assistant & Spanish Translator
        Rafael López


    ICEWIND DALE

      ART

        Jeff McAteer

      QUALITY ASSURANCE

        QA Project Supervisor
        Cory Nelson

        QA Senior Tester
        Eric Fong

        QA Testers
        Amy Avery                        Ismael Quijano
        Josh Grant                       Galacio Ramirez
        John Hoover                      Harold Kim
        Billy Iturzaeta                  Marc Droudian
        Michael Los                      Albert Perez
        Asher Luisi                      David Vodhanel
        Adam Parker


3b. Manual Addenda

   HEART OF WINTER ADDENDA

   Entering Expansion From Icewind Dale
     You will not be able to travel to the new areas of the expansion if you
     have returned to Easthaven.  Once you finish Icewind Dale, you may import
     your characters into a new 'Expansion Only' game.
   Virtual Memory in Windows
     Icewind Dale requires virtual memory to be enabled in Windows.  You will
     experience problems, including crashes, if virtual memory is not enabled.
     Never fear however, by default virtual memory is enabled in Windows.
   Characters Automatically Exported
     During the end game sequences, your characters are automatically exported
     by the game.  When you have reached the end of Icewind Dale, your characters
     will be exported as "IWDx", where x is the slot number the character was in
     before the battle.  For Heart of Winter, the characters are exported as
     "IWDHOWx".  Note: Unlike the original Icewind Dale, this is done BEFORE
     the end fight, to ensure that your characters can retain their items should
     they die.  The drawback is that experience and treasure acquired after the
     fight is not saved in these exported files.  You can however export them
     manually after the final Heart of Winter fight.


   ICEWIND DALE MANUAL ADDENDA

   Modifying Character Biographies
     You can modify your characters Biographies by typing them into the
     Biographies window during Character Creation or by accessing them
     from Customize in the Character Record screen.
   Wheel Mouse Support
     Most menus in the game which have scrolling capabilities support
     wheel mice.  By placing the cursor over the menu and scrolling
     with the roller button, as in normal Windows use, you can scroll the
     menu.
   Characters and Save Games from Baldur's Gate
     While Icewind Dale uses the same engine as Baldur's Gate, exported
     characters and save games from Baldur's Gate are NOT compatible with
     Icewind Dale.  Using either of these within Icewind Dale can cause
     minor to major problems including crashes.
   Raise Dead and Resurrection Scrolls
     Raise Dead and Resurrection Scrolls work only in the area in which
     the character actually died.  Casting these spells will work
     anywhere within the game when memorized.
   Items in the Game World
     If you leave items on the ground in the game world, they will
     disappear after a period of time (with a few key items as
     exceptions).  Bodies will begin to decay from the world after about
     half a day.  Items will begin to decay from the world after a day or
     two.  The decay represents the effects of scavengers and other folk.
     If you want to stash items, put them inside any container; for
     example, a chest, bookshelf, or box.
   Reputation
     Your characters have reputation in the game.  This stat is kept
     track of behind the scenes and if you perform evil actions, your
     reputation will go down. If your reputation gets low enough, Rangers
     and Paladins will lose their special status and become Fighters.
     Fallen Paladins and Rangers will not be able to specialize in weapons
     as a consequence of losing their Ranger or Paladin status. It is
     impossible to regain your lost abilities once this happens.
     Reputation can also affect the prices at which stores buy and sell
     items from you.
   Item prices in stores.
     Item prices in stores vary according to how many items of that type
     they carry, character reputation, and charisma.  If you sell many of
     a certain type of item to a store, the price of the item will drop
     because the storekeeper's demand for the item decreases.
   Modal actions for characters
     If your AI button is turned ON you may notice your character's modal
     abilities turn OFF occasionally.  Modal abilities are those
     abilities that you can turn on and leave on. These modes can be
     turned off when a script action occurs for that character.  If this
     is causing problems for you, you can either load "None" as the
     script for your character or click the "AI on/off" button (on the
     main game screen at the lower right) to toggle this.
   Reading dialog stored in the buffer
     In many cases, you may want to scroll up through the dialog in the
     text window.  If you find that game messages are interfering with
     this (the window will reset to display new messages), hold down
     the left mouse button while using the slider thumb.  While the
     left mouse button is depressed, you will not be returned to view the
     new messages.
   Outputting Journal Text
     You can output the contents of your journal to a text file by hitting
     CTRL-S to dump the current chapter or CTRL-A to dump the entire
     journal while in the journal screen. This text file will appear in
     the \mpsave directory where you installed Icewind Dale in the folder
     of the last saved or last loaded save game.
   Outputting Character Record Text
     You can output the statistics of your player characters to a text file
     using the OUTPUT TEXT FILE button in the Character Record Screen.
     The manual should have noted that the text file will be written into
     your \mpsave directory where you installed Icewind Dale in the folder
     of the last saved or last loaded save game.
   Dialog window resizing in multiplayer
     When another player initiates dialog in a multiplayer game, the window
     will resize to fit the text that comes up.  When the other player
     finishes dialog, the dialog window will resize to what it was
     before, unless you were typing a chat message in, in which case it
     will stay in medium or large mode (in which the chat line is
     present).
   Dual Classing - Required Attributes
     When you dual class a character, you must possess the attributes
     required to be able to dual class to that new class.  If you do not
     see the class that you wish to dual class to in the available
     classes (i.e., it is dimmed out), then this means that your
     character does not possess the required attribute(s) for that class.
     See the manual for complete information and restrictions to dual
     classing.
   Gore
     You can adjust the Gore setting in Options-Gameplay.  Turning this
     off will turn off blood and 'chunky-death' animations in the game.
     Multiplayer games will use the Gore-Off setting if any of the
     players have Gore turned off when the game is started.  After the
     multiplayer game has been started however, there will be no option
     to change the Gore setting, even if a user with Gore-Off joins a
     Gore-On game.
   Multiplayer Timeout Settings
     The server (and only the server) can adjust the timeouts for all
     clients in multiplayer by manually editing the Icewind.ini file.
     WE DO NOT RECOMMEND THIS FOR THE NOVICE! however, if you wish to
     increase or decrease the timeout settings, then adjust the line
     "ClientTimeout=X" under "[Multiplayer]" in the Icewind.ini file,
     setting X to whatever seconds value you wish (the default is 150
     seconds, so X=150 initially).

3c. Corrections to the Manual

   Manual Corrections

   HEART OF WINTER

   Wizard spell progression tables for 21+ level wizards has been corrected.
   Here is the corrected table:

                                  Spell Level

           1       2       3       4       5       6       7       8       9
   -------------------------------------------------------------------------
   1       1       0       0       0       0       0       0       0       0
   2       2       0       0       0       0       0       0       0       0
   3       2       1       0       0       0       0       0       0       0
   4       3       2       0       0       0       0       0       0       0
   5       4       2       1       0       0       0       0       0       0
   6       4       2       2       0       0       0       0       0       0
   7       4       3       2       1       0       0       0       0       0
W  8       4       3       3       2       0       0       0       0       0
i  9       4       3       3       2       1       0       0       0       0
z  10      4       4       3       2       2       0       0       0       0
a  11      4       4       4       3       3       0       0       0       0
r  12      4       4       4       4       4       1       0       0       0
d  13      5       5       5       4       4       2       0       0       0
   14      5       5       5       4       4       2       1       0       0
L  15      5       5       5       5       5       2       1       0       0
e  16      5       5       5       5       5       3       2       1       0
v  17      5       5       5       5       5       3       3       2       0
e  18      5       5       5       5       5       3       3       2       1
l  19      5       5       5       5       5       3       3       3       1
   20      5       5       5       5       5       4       3       3       2
   21      5       5       5       5       5       4       4       4       2
   22      5       5       5       5       5       5       4       4       3
   23      5       5       5       5       5       5       5       5       3
   24      5       5       5       5       5       5       5       5       4
   25      5       5       5       5       5       5       5       5       5
   26      6       6       6       6       5       5       5       5       5
   27      6       6       6       6       6       6       6       5       5
   28      6       6       6       6       6       6       6       6       6
   29      7       7       7       7       6       6       6       6       6
   30      7       7       7       7       7       7       7       6       6


   ICEWIND DALE

   Status Conditions
   Deafness
     The status Deafness was not included in the manual.  This status
     makes the caster less able to correctly cast spells.  There is a
     chance that spells cast while 'deaf' will completely fail.
   Phasing
     This condition can be cured with a Cure Disease spell or an item
     with similar effects (e.g. Mummy's Tea)

   Adjustments to Spell Descriptions
     Many of the spells in Icewind Dale were tweaked or changed after the
     manual was completed.  The in-game descriptions for the spells do
     reflect the changes which are listed here:
     Aid - duration is 1 round + 1 round/level
     Animal Summoning I - duration is 5 turns
     Animate Dead - spellcaster can animate up to 1 hit dice/level of undead
     Anti-Magic Shell - actually prevents any spells cast on or by the
       caster
     Call Lightning - does 2-16 + 1-8/level damage
     Chaos - has a 20-foot radius, duration is 1 round/level, casting
       time is 5
     Chromatic Orb - this spell tops out at the 5th to 6th-level effect
       which deals 1-12 damage and stuns the target for three rounds.
       All higher level effects where removed.
     CloudKill - has a 15-foot radius, duration is 1 turn
     Creeping Doom - duration is 1 turn
     Death Fog - duration is 15 rounds
     Death Spell - has a 30-foot radius
     Decastave - drains hit points on every strike, not just the first
     Emotion: Courage - duration is 5 turns
     Emotion: Fear - duration is 5 rounds
     Emotion: Hopelessness - duration is 1 turn
     Emotion: Hope - duration is 5 turns
     Fire Storm - has a 25-foot radius
     Flame Blade - duration is 4 rounds + 1 round/level
     Flame Strike - targets the area, not a specific creature
     Ghoul Touch - does not require a to-hit roll
     Glyph of Warding - addendum to spell description:
       Resting or leaving the area the Glyph of Warding is in will make it
       disappear harmlessly.
     Hold Animal - has a 20-foot radius
     Hold Monster - has a 20-foot radius
     Hold Person - duration is 1 round/level of the caster
     Insect Plague - has a 25-foot radius, duration is 15 rounds
     Invisibility Purge - affects everyone in the current area
     Mass Invisibility - has a 30-foot radius
     Mental Domination - does not require the priest to be within range
       and does not prohibit him from casting other spells
     Mind Blank - works only on the caster
     Protection from Fire - does not actually have different effects
       depending on who the recipient of the spell is
     Remove Fear - has a 30-foot radius, duration is 1 turn
     Rigid Thinking - area of effect is any one creature
     Skull Trap - has a 10-foot radius of damage
     Skull Trap - addendum to spell description:
       Resting or leaving the area the Skull Trap is in will make it
       disappear harmlessly.
     Spike Stones - has a 15-foot radius, duration is 15 rounds
     Static Charge - does 2-16 + 1-8/level damage
     Stinking Cloud - duration is 1 turn
     Strength - description should read as follows:
       Upon application of this spell the target's strength is magically
       increased by an amount depending on its class.  Clerics and
       Thieves gain 1-6 points, Fighters gain 1-8 points, and Mages gain
       1-4 points.  For Fighters only, all points above a strength of 18
       are converted into a 10% bonus for each extra point, to a maximum
       of an 18/00 strength.  For other classes 18 strength is the
       maximum.
     Sunray - description should read as follows:
       Sunray (Evocation,Alteration)
       Level: 7
       Sphere:  Sun
       Range: Sight of Caster
       Duration: 4 rounds
       Casting Time: 4
       Area of Effect: 15-foot radius
       Saving Throw: None
       This spell allows the caster to evoke a dazzling beam of light from
       the sky that lasts 4 rounds. Creatures in the area of effect must
       make a saving throw vs. spells or be blinded for 1-3 rounds.
       Undead or fungoid creatures in the area of effect also take 8-48
       points of damage (half damage if they make a saving throw vs.
       spell).
     Symbol of Hopelessness - duration is 2 turns, save is at -2 penalty
     Web - duration is 15 rounds

3d. Design Notes

   NPCs are sometimes removed from the game world.
     NPCs in the game often need to become inactive to preserve the
     integrity of the storyline.  These characters will attempt to
     leave the current area they are in via an exit.  If they cannot
     find one, we remove them from the map and they effectively vanish.
     This is not a bug - just how we have dealt with the need to remove
     them.
   NPCs initiating dialog with Invisible/Stealthed characters.
     You will find that some NPCs in the game will initiate dialog when
     you should not be seen by them.  In order to ensure that the
     player receives all critical game dialog, all game critical dialog
     will be received.
   Items transferred to the ground.
     If your character's inventory is full, and an NPC gives you an
     item, you will be given a message that the NPC gave you the item
     and a message that your inventory is full and the item has fallen
     to the ground.  You will have to find space in your inventory and
     pick it up manually.
   Trolls
     Trolls will not die unless they are killed with fire or acid.  PCs
     and summoned monsters may continue to attack a troll once it has
     been knocked unconscious because their AI does not recognize that
     the troll is not dead.  You should manually instruct them to attack
     different targets.
   Multiplayer Dialogue
     In multiplayer games, all players must see all dialogue.  This is
     to ensure that all players don't miss any critical game dialogue
     or lose sync with other players.

===========================================================================
4.  TROUBLESHOOTING

4a. Tweaking Performance

   Increasing Performance:
   1.  Translucent Shadows.  In the options menu under 'Graphics', turn
       off translucent shadows.  Turning this off will cause all shadows
       to appear solid, rather than blending a dark shadow onto the
       background.
   2.  Translucent Animations.  In the options menu under 'Graphics',
       turn off translucent animation.  This will make all spell
       animations solid, which is not as nice looking, but it will speed
       up the game.
   3.  Static Animations.  In the options menu under 'Graphics', turn off
       static animations.  This will stop things like torch flame or
       animated water from being drawn.  This should result in a speed
       increase.
   4.  Character Movement Sounds.  In the options menu under
       'Sound/Character Sound', turn off Character Movement Sounds.
   5.  Other Audio.  Turning off any of the audio will result in a
       performance increase.  Moving the sliders in the options menu
       under 'Sound' all the way to the left will completely disable the
       playing of these sounds.
   6.  Virtual Memory.  WE DO NOT RECOMMEND ADJUSTING YOUR VIRTUAL MEMORY.
       Icewind Dale will eagerly use up any Virtual Memory (hard drive)
       and non-Virtual Memory (RAM) you allocate to it.  If you choose to
       add more memory to your system, or increase the size of your
       Windows swap file, the game speed MAY increase.  However, as you
       increase your Virtual Memory, expect longer clearing times to
       remove this 'Virtual Memory' from the hard drive after the game is
       terminated.

   Things that will Decrease Performance:
   1.  Brightness/Contrast.  Adjusting the default settings for these
       options (located in the options menu under 'Graphics') will result
       in a performance hit.  If you find the game is too dark, we
       suggest adjusting your monitors brightness.
   2.  DirectX Hardware Calls.  In the options menu under 'Graphics'
       there are three toggles for various 'BLTS'.  Enabling these will
       result in a (sometimes drastic) performance hit.  We recommend
       enabling these only if you have graphics glitches that you have
       been unable to resolve.
   3.  Running the game in Windowed Mode.
       Running the game in a Window on your desktop will decrease the
       overall game performance.


4b. Known Problems

   Sound Errors
     Some testers with Aureal sound cards experienced sound errors
     and glitches while testing with EAX turned on.  We recommend not
     using EAX if you are using an Aureal sound card.
   Graphic Errors
     Some video cards may experience graphics glitches while playing
     the game.  These problems are caused by DirectX Hardware Calls to
     your video card that are not functioning.  Software renderers for
     all of these calls have been written to allow people to play even
     with drivers that are not 100% compatible with the DirectX
     standards. You should enable a software renderer for these calls
     if you have the most recent drivers for your video card and are
     still experiencing problems.  Using the software renderer will
     probably fix the graphic glitches but WILL result in a
     performance hit.  The options are available in the options menu
     under 'Graphics'.

     The following list describes the known graphics glitches and which
     Call should be disabled to fix them.
     Disable:                     For:

     Software Transparent BLT-
                                  -green boxes surrounding any object in
                                   the game
                                  -a box surrounding mouse cursor

     Software Mirror BLT-
                                  -animations appearing 'reversed'
                                  -Fog-of-War appears in a 'checkerboard'
                                   pattern
                                  -fog-of-War has 'spiky' edges

     Software Standard BLT-
                                  -vertical lines down the game screen
                                  -the game Cursor leaves 'artifacts' of
                                   itself on the game screen
                                  -any other non-resolved graphics problem

     3dfx VOODOO VIDEO CARDS
     Icewind Dale does not support any of the 3dfx Voodoo series of cards
     in 3D mode.  If you run the game using 3D mode using a Voodoo, you
     may experience white screens, lock ups, or other problems.

     MATROX VIDEO CARDS
     Some Matrox G400 users have reported that multiplayer games cannot
     be started or even crash the game.  We highly recommend that you have
     the latest drivers installed.  Please visit Matrox's website at
     http://www.matrox.com.

     Matrox cards, particularly the G400, have slow down problems when running
     in 24-bit color mode.  It is highly recommended that the game be run in
     16-bit or 32-bit color on these cards.  Problems include flickering
     cursors, slow mouse response, and other graphical performance issues.

   Minimizing Icewind Dale
     If you minimize Icewind Dale using either Alt-Enter or Alt-Tab (and
     then bring it back up by left clicking on the minimized
     application), the sound effects for the game will stutter, loop,
     and skip.  This is caused by a lack of resources available to
     Icewind Dale after you go from full screen to a minimized screen,
     and it will correct itself after a short period of time. If you
     minimize Icewind Dale and then bring it back up, the game may run
     more slowly for a time - this is caused by the game re-accessing
     resources that become tied up by minimization. Running the game in
     a window may result in lower performance overall.
   'Always On Top' Programs
     In most cases when Icewind Dale is run while other programs with
     an 'always on top' feature are running, the other program will
     interfere with the graphics of Icewind Dale.  If you are going to
     play Icewind Dale, we recommend closing any of these programs
     or switching off the 'always on top' feature.
   Quick Weapon Switching
     If you use Range scripts for your characters, they will switch to
     their most powerful melee weapon.  This may cause your character to
     change from one melee weapon to another under certain
     circumstances. Most powerful melee weapon is the one delivering
     the most damage.
   CD-ROM Issues
     Certain CD-ROMs may have a problem installing Heart of Winter that will
     result with the error message "IDMain.exe is not a valid win32
     application".  To resolve this issue, select the "no read ahead" option
     for your CD-ROM.  To do this right click on "My Computer" and go to
     Properties.  Select the tab "Performance" and go to the "File System..."
     select the CD-ROM tab, and go to the pull down box "Optimize access
     pattern for: 'No read-ahead'."


   Multiplayer:
   Summoned and Charmed Creatures
     If you save Icewind Dale with summoned creatures, when you reload
     they will be controlled by the host.  If you charm a creature, the
     charmed creature will be controlled by the host.
   Failure to Connect
     Icewind Dale will sometimes display a "Connection Failed" message
     when you are attempting to connect and are suffering from slow ping
     times.  This could happen as often as 1 in 4 times if your ping
     time is greater than 500ms.  Try again and you will connect.
   IPX Protocol Selection
     If you don't have an IPX protocol selected the IPX protocol
     may show up as available because of the way the game checks for
     the protocol in DirectX 7.  You will not be able to start a game
     without actually having the protocol however, and you will
     receive an error.  If you receive an 'unable to connect'
     message, please check all of your protocols to make sure they are
     installed correctly.
   Proxy Servers
     If your Internet connection is through a Proxy Server, Icewind Dale
     may not be able to connect to other Multiplayer games.  Try
     disabling Winsock 2 support (use Winsock 1.X instead) and this MAY
     help.
   Minimizing Icewind Dale During Loading or Play
     Using Alt-Tab to minimize Icewind Dale during Game Creation or Area
     Loading may cause the application to either hard lock or terminate.
     If possible, don't do this.  Using Alt-Tab or minimizing Icewind
     Dale during play will cause all other players to pause and can
     create sync errors if left unattended for extended periods of time.
   Character Doesn't Appear
     In a multiplayer game, if the host is controlling more than one
     character(s), and Alt-Tabs during an area transition, the secondary
     character(s) will not appear until the host restores the game.
     This cannot be resolved as the character data cannot be
     transferred to other game machines if the host machine is not
     active.
   Running Windows in less than 16-bit color (65536 colors).
     Icewind Dale will give you an error if you attempt to run it in
     either 16 color or 256 color mode.  On some low end systems we
     have experienced crashes of the game executable when returning
     to Windows.  This shouldn't cause any problems, but we recommend
     against running the game if you are ever in 16 color or 256 color
     mode.
   NT 4.0: Screen-Saver
     While running under Windows NT 4.0 with Service Pack 3, we have
     experienced intermittent problems with Screen Savers.  You can
     disable screen savers while playing Icewind Dale by running the
     Configuration program and selecting the "Disable Screen Savers"
     under the Options tab.

4c. Updates

   If necessary, patches may become available for the product that add
   functionality or correct bugs.  These updated versions will be made
   available at the Interplay site at http://www.interplay.com.

===========================================================================
5. INTERPLAY CUSTOMER SERVICE INFORMATION

   NORTH AMERICAN CUSTOMER SERVICE INFORMATION

   This information is only valid in North America.

   TECHNICAL SUPPORT TROUBLESHOOTING DOCUMENTS ONLINE!
   Interplay Entertainment Technical Support now offers troubleshooting
   guides with complete installation and setup instructions as well as
   information that will help you overcome the most common difficulties.
   If you have access to the World Wide Web, you can find these at:

        www.interplay.com/support/

   Here you will find troubleshooting information on as well as
   information on regular system maintenance and performance.

        DirectX                 www.interplay.com/support/directx/
        Joysticks               www.interplay.com/support/joystick/
        Modems and Networks     www.interplay.com/support/modem/

   (For game-specific information and additional troubleshooting, visit
   our main page at www.interplay.com)

   If you have questions about the program, our Technical Support
   Department can help. Our web site contains up-to-date information on
   the most common difficulties with our products, and this information
   is the same as that used by our product support technicians. We keep
   the product support pages updated on a regular basis, so please check
   here first for no-wait solutions:

        www.interplay.com/support/

   If you are unable to find the information you need on our web site,
   please feel free to contact Technical Support via e-mail, phone, fax,
   or letter. Please be sure to include the following information in your
   e-mail message, fax, or letter:
        Title of Game
        Computer manufacturer
      * Operating system (Windows 95, Windows NT, Windows 98, etc.)
        CPU type and speed in MHz
        Amount of RAM
        Sound card type and settings (address, IRQ, DMA)
        Video card
        CD-ROM
        Mouse driver and version
        Joystick and game card (if any)
        A copy of CONFIG.SYS and AUTOEXEC.BAT files from your hard drive
        A description of the problem you're having

   If you need to talk to someone immediately, call us at (949) 553-6678
   Monday through Thursday between 8:00AM-5:45PM and Friday 9:00AM-4:45PM,
   Pacific Standard Time with 24 hours, 7 days a week support available
   through the use of our automated wizard.   Please have the above
   information ready when you call. This will help us answer your question
   in the shortest possible time. When you call you will initially be
   connected with our automated wizard.  For information pertaining to
   your specific title, press "1" on the main menu and listen carefully
   to all prompts.  After you have selected your title, the most common
   difficulties will be listed.  If the difficulty you are having
   is not listed or you need additional assistance, you may press "0" on
   your games main menu, and you will be transferred to a Technical
   Support Representative.  No hints or codes are available from this
   line.   Interplay offers a HINT Line for hints, tips, or codes
   at 1-900-370-PLAY (1-900-451-6869 $1.25 in Canada only). You must be
   18 years +, have a touch-tone phone, and the cost is $0.95 per minute.
   Please keep in mind not all games will have hints and tips on our hint
   line.

        Interplay Entertainment Corp. Support Fax: (949) 252-2820
        Interplay Entertainment Corp. Technical Support
        16815 Von Karman Avenue
        Irvine, CA  92606
        HOW TO REACH US ONLINE
        INTERNET E-MAIL: support@interplay.com
        WORLD WIDE WEB: www.interplay.com
        FTP:    ftp.interplay.com

===========================================================================
6. CUSTOMER SERVICE INFORMATION FOR ALL OTHER COUNTRIES

   This information is not valid in North America.

   Technical Support

   FRANCE

	Support Technique
	Virgin Interactive
	233 rue de la Croix Nivert
	75015 Paris
	Tel: 	0 803 09 41 64 (1,09 TTC/minute)
	Fax: 	01 41 11 64 24
	Web: 	www.virgininteractive.fr

   GERMANY

	Produktservice
	Vielen Dank, daß Sie sich für dieses Produkt entschieden haben.

        Virgin Interactive Entertainment Deutschland GmbH bietet Ihnen eine
        technische Hotline, die Sie unter der Rufnummer 040/ 89703300, Montag
        bis Freitag zwischen 15 und 20 Uhr anrufen können.  Hier erhalten Sie
        ausschließlich technische Hilfe.

	Außerdem stehen Ihnen Montag bis Freitag zwischen 15 und 20 Uhr,
        unter der Rufnummer 01905/ 897033 (1,21 DM/Min)unsere freundlichen
        Mitarbeiter zur Verfügung.  Hier erhalten Sie Lösungshilfen, Cheats
        und Wissenswertes rund um die Virgin Spielewelt.

	Sollten Sie über einen Internet-Zugang verfügen, können Sie unter der
        Internet-Adresse http://www.vid.de oder http://www.setupcs.de unsere
        Webseite erreichen.  Hier finden Sie Ankündigungen neuer Produkte,
        Infos, Screenshots, Software-Updates und natürlich Demo-Versionen
        aktueller und kommender Titel.

	Austausch defekter CD´s
        Sollten Sie beim Kauf unseres Produktes eine defekte CD erhalten haben,
        wenden Sie sich bitte vertrauensvoll an Ihren Händler. Sollte Ihnen
        dieser wider erwarten nicht weiter helfen können, senden Sie uns bitte
        die defekte CD zusammen mit einer Kopie Ihres Kaufbeleges in einem
        einfachen und ausreichend frankierten Umschlag zu. Denken Sie bitte
        daran, eine kurze Notiz beizulegen, um was für ein Problem es sich bei
        Ihrem Datenträger handelt, und geben Sie auf jeden Fall Ihre Adresse
        sowie Ihre komplette System-Konfiguration an. Bitte haben Sie
        Verständnis dafür, wenn wir Datenträger, die durch unsachgemäße
        Behandlung beschädigt oder verändert wurden, nicht kostenlos
        umtauschen können. In diesem Fall erheben wir für die pauschalierte
        Abwicklung (Versand, Verpackung, Logistik) einen Betrag von DM 15,-,
        der als Verrechnungsscheck oder Bargeld dem Anschreiben beiliegen
        sollte.   Sollte die Garantie des von Ihnen erworbenen Spieles
        erloschen sein haben Sie bitte Verständnis dafür, daß es uns eventuell
        nicht mehr möglich sein wird Ihr Spiel zu tauschen oder zu ersetzen.
        Senden Sie uns bitte nicht die komplette Spielverpackung zu. Sollten
        Sie an einem vollständigen Umtausch interessiert sein, wenden Sie sich
        damit bitte an Ihren Händler, über den Sie dieses Produkt ursprünglich
        bezogen haben.  Bitte vergessen Sie nicht, die von Ihnen ausgefüllte
        Registrierkarte beizufügen.  Ihre CD/CD´s schicken Sie bitte an die
        folgende Adresse:

        Virgin Interactive Entertainment (Deutschland) GmbH
	Produktservice
	Borselstr. 16 C
	22765 Hamburg

   ITALY

	SERVIZIO DI ASSISTENZA TECNICA HALIFAX

	Vi ringraziamo per aver acquistato questo prodotto.
        Se avete riscontrato dei problemi utilizzandolo, rivolgetevi al
        servizio di assistenza tecnica di Halifax che risponde al seguente
        numero: 02/4130345
	Un operatore sarà a vostra disposizione dal lunedì al venerdì, dalle
	ore 14 alle ore 18.

        E' possibile accedere al servizio di assistenza anche tramite Internet
        scrivendo all'indirizzo: supporto@halifax.it

        Per una maggiore efficienza, vi preghiamo di riportare, in entrambi i
        casi, i seguenti dati:
        ·       negozio presso il quale è stato acquistato il software o la
                periferica
	·	tipologia dell'errore o del malfunzionamento riscontrato
	·	le caratteristiche dell'hardware utilizzato
	·	le versioni dei driver installati

        Si ricorda che questo servizio è esclusivamente inerente al supporto
        tecnico: non potranno essere forniti trucchi e/o soluzioni.
        A questo proposito è possibile consultare la sezione "soluzioni" al
        seguente indirizzo Internet: http://www.halifax.it. Oppure, si può
        consultare il Forum Halifax al seguente indirizzo:
        http://www.halifax.it/forum, dove numerose persone saranno disponibili
        per rispondere ai vostri quesiti.

   SPAIN

	España
	Virgin Interactive Entertainment ESPAÑA, S.A.
	Castellana, 9-11
	28046 Madrid
	Tel: (91) 789.35.50
	Fax: (91) 789.35.60

   UK & REMAINING EUROPEAN COUNTRIES

	Technical Support :	0207 551 4266
	Fax :			0207 551 4267
        Internet email:         customer_support@vie.co.uk (please use the game
                                title as your subject heading)
	World Wide Web :	www.vie.co.uk and www.interplay.com

	Address :		Customer Services Department
				Virgin Interactive Entertainment (Europe) Ltd.
				74a Charlotte Street
				London
				W1T 4QN


   All Other Territories outside Europe, N. America & Canada
   Contact your local distributor for support as listed in your game manual.

   Warranty
   In the unlikely event of a software fault please return the complete
   package, with your receipt, to the original place of purchase.
   Interplay disclaims all responsibility for incidental or consequential
   damages. These statements do not affect your statutory rights.

   If you do telephone, please be sitting in front of your computer (if
   possible) and be sure to provide us with as much information as
   possible. Make sure to note the exact type of hardware that you are
   using in your system, including:

   *    Speed and Manufacturer of your Processor.
   *    Make and Model of your Sound Card and Video Card.
   *    Make and Model of your CD-ROM drive.
   *    Amount of RAM present.
   *    Any additional Hardware and Peripherals.
   *    Information contained in your Config.Sys and Autoexec.Bat files.

   Note: If you have any problems in obtaining any System Information
   please consult your System supplier. It is extremely important that you
   have the information above at hand when you call.

   When contacting us by post, ensure you include the Title & Version of
   the game, a detailed description of the problem you are experiencing
   and the exact type of hardware that you are using.

   When sending us a fax, please remember to leave your fax machine
   switched on and ready to receive. If you are using a Telephone/Fax
   system please make sure that the Fax connection is enabled. Ensure to
   include your name, a return Fax number with the area code and a Voice
   number so we can contact you if we experience problems when trying to
   Fax you back.

===========================================================================
7.  PATCH/VERSION INFORMATION

Please see the file "PATCH.TXT" for fixes made to Icewind Dale and Heart of
Winter.


===========================================================================
8.  LEGAL

SOFTWARE USE LIMITATIONS AND LIMITED LICENSE

GENERAL PRODUCT LICENSE.  This Software is intended solely for your personal
noncommercial home entertainment use. You may not decompile, reverse engineer,
or disassemble the Software, except as permitted by law.  Interplay
Entertainment Corp. and Bioware Corp. retain all right, title and interest in
the Software including all intellectual property rights embodied therein and
derivatives thereof.  The Software, including, without limitation, all code,
data structures, characters, images, sounds, text, screens, game play,
derivative works and all other elements of the Software may not be copied,
resold, rented, leased, distributed (electronically or otherwise), used on
pay-per-play, coin-op or other for-charge basis, or for any commercial
purpose.  Any permissions granted herein are provided on a temporary basis and
can be withdrawn by Interplay Entertainment Corp. at any time.  All rights not
expressly granted are reserved.

MODEM AND NETWORK PLAY.  If the Software contains modem or network play,
you may play the Software via modem transmission with another person or
persons directly without transmission through a third party service or
indirectly through a third party service only if such service is an
authorized licensee of Interplay. For the purposes of this license, a
third party service refers to any third party service which provides a
connection between two or more users of the Software, manages, organizes,
or facilitates game play, translates protocols, or otherwise provides a
service which commercially exploits the Software, but does not include a
third party service which merely provides a telephonic connection (and
nothing more) for modem or network play. Authorized licensee services are
listed on the Interplay World Wide Web Site located at
http://www.interplay.com. This limited right to transmit the Software
expressly excludes any transmission of the Software or any data streams
thereof on a commercial basis, including, without limitation,
transmitting the Software by way of a commercial service (excepting those
specific commercial services licensed by Interplay) which translates the
protocols or manages or organizes game play sessions. If you would like
information about obtaining a pay-for-play or commercial license to the
Software, please call Interplay Entertainment in the US at +(949) 553-6655.

ACCEPTANCE OF LICENSE TERMS. By acquiring and retaining this Software,
you assent to the terms and restrictions of this limited license. If you
do not accept the terms of this limited license, you must return the
Software together with all packaging, manuals and other material
contained therein to the store where you acquired the Software for a full
refund.

===========================================================================
Icewind Dale: Heart of Winter  (c) 2000-2001 Interplay Entertainment Corp.
All Rights Reserved.  Icewind Dale, Baldur's Gate, FORGOTTEN REALMS, the
FORGOTTEN REALMS logo, ADVANCED DUNGEONS & DRAGONS, the AD&D logo, Wizards
of the Coast and the Wizards of the Coast logo are trademarks of Wizards of
the Coast, Inc. and are used by Interplay under license.  All Rights Reserved.
BioWare, the BioWare logo and The BioWare Infinity Engine are the trademarks
of Bioware Corp.  All Rights Reserved.  Interplay, the Interplay logo, Black
Isle Studios, the Black Isle Studios logo, and "By Gamers. For Gamers." are
trademarks of Interplay Entertainment Corp.  All Rights Reserved.
Exclusively licensed and distributed by Interplay Entertainment Corp.  All
other trademarks and copyrights are property of their respective owners.
===========================================================================

< End of File>
